Return Conditions
General Return Policy
At Sadaf Tafazoli Jewelry Gallery, we strive to provide the best shopping experience for you. However, if you need to return a product for any reason, please consider the following conditions:
• The product must be in its original condition and unused.
• Returns are only accepted in cases of defective products or incorrect shipments.
• The return request must be submitted within 7 to 14 days after receiving the product.
Return Request Process
To return a product, please follow these steps:
1. Contact Customer Support: First, reach out to our customer service team via email or WhatsApp support number to submit your return request.
2. Provide Required Information: Send us your order number and photos of the product (if there is a defect or incorrect shipment) so our team can review your request.
3. Return Approval: Once your request is reviewed and approved, we will provide you with the necessary return shipping details.
Shipping Costs & Responsibilities
• The return shipping cost is the responsibility of the customer.
• We are not responsible for any damages that may occur during return shipping, so please ensure proper and secure packaging.
• If the product is correctly shipped and has no defects, the return request will be declined.
Contact Us
If you have any questions regarding our return policy, please contact our support team in WhatsApp.
We are always committed to ensuring your satisfaction and providing the best service possible.