Frequent Asked Questions
How can I purchase a product?
You can place your order through our website, WhatsApp, or Instagram direct messages. Product availability is always updated on our website.
What payment methods do you accept?
We accept payments via bank card, PayPal, and Revolut.
Do you offer international shipping?
Yes, we ship worldwide.
How long does it take to receive my order?
For ready-made items: Orders typically arrive between 25 to 35 days after purchase.
For custom-made pieces: Delivery takes 25 to 35 days after the final design has been approved by the customer. The design confirmation process may vary depending on the complexity of the piece and communication time.
How much is the shipping cost?
Shipping costs vary depending on the destination and transportation fees.
Can I return or exchange my order?
Yes, if the product is defective or was sent incorrectly, you can return it within 7 to 10 days.
Do your jewelry pieces come with a certificate of authenticity?
• For gemstones over 0.3 carats, a GIA certificate is available at an additional cost.
• If a piece of jewelry already has a certificate, it will be mentioned in the product description.
• All jewelry comes with a guarantee.
Do you offer gift packaging?
Yes, all orders can be gift-wrapped upon request.
Can I order a custom-designed piece of jewelry?
Yes, we offer custom jewelry design services. If you have a specific idea or need a unique piece for a special occasion, you can message us on WhatsApp using the link below to collaborate with our professional design team.
How can I contact you?
For any inquiries or support, you can reach us via WhatsApp or email.